RICT தொடர்பாக சம்மேளனத்திற்கு கோட்ட சங்கத்தின் கடிதம்

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RICT - CSI தொழில்நுட்பம் அமல்படுத்தி இருப்பதால் நமது BPM தோழமைகள் நாளும் பல்வேறு பிரச்சனைகளை எதிர்கொண்டு வருவது அனைவரும் அறிந்ததே... நமது ஈரோடு கோட்ட சங்கத்தின் சார்பில் நாம் நமது ஈரோடு கோட்டத்தின் BPM தோழமைகளிடம் அவர்கள்தம் கோரிக்கைகள், கருத்துக்கள், ஆலோசனைகள் போன்றவற்றை கேட்டு அதனை DIRECTORATE அளவில் நடவடிக்கை எடுத்து சரிசெய்ய கோரி கீழ்காணும் கடிதத்தை நமது NFPE சம்மேளனத்திற்கு அனுப்பி உள்ளோம்..
கடிதத்தின் நகல் உங்கள் பார்வைக்கு..

                           ALL INDIA POSTAL EMPLOYEES UNION GROUP ‘ C’,

                                       Erode Divisional Union, Erode – 638 001.Tamilnadu.

    S.CHELLAMUTHU                                          N.KARTHIKEYAN                            S.GOVINDARAJU

  Divisional President                                     Divisional Secretary                            Dvl.Fin.Secretary 

        70102 72295                                        98423 98613                                        94863 13436

RICT/dlgs                                                                                                       Dated: 20.06.2019

To

Com. R.N.Parashar,

Secretary General,

NFPE,

1^st floor, North Avenue,

Post office Building,

New Delhi – 110 001.

Comrade,

Sub: Issues/Suggestions wrt RICT Device and Server  – reg

Ref: Arising

            Vanakkam. Hope you have already received so many complaints, issues, suggestions wrt the RICT [DARPAN] CSI implementation in the BOs all over the nation. Our Divisional union have visited our BOs under Erode division and met the BPMs/Stop gaps/substitutes. In our survey we got so many valuable suggestions from our fellow comrades working in our BOs. And we would like to convey the same to the federation so that necessary action may please be done at Directorate level.

It will be much better for our BO Comrades if those suggestions were incorporated in  the upcoming development of software versions[DEMOBOOKING app, DELAPP, CBS,PLS, etc..] in future .

Most of the BPMs/Stop gaps/ Substitutes were trained on both the Hardware [About the usage of MCD device and other accessories] and the software in the device [options in the APPS like CBS/PLI/DEMOBOOKING/DELAPP].

            Most of the BPMs are complaining about the below items

1.      Not able to open the BO Bag in time [During BO working hours.] Due to which they are not able to receive the cash/Stamps , Update the delivery of accountable mails , make the Emo Payment in time, POSB payment, etc. Most of the works are completed/updated on the next day/week only.

2.      Sometimes the Servers of both CBS and PLI [mccamish] are not accessible in their BO during the peak hours [9 am to 2 pm].

3.      As most of the networks are 4G in rural Areas, the 3G network is not properly accessible in the BOs.

And also some of the BPM have suggested the below items w.r.t the Applications

I.CBS

a.      While performing cash deposit in CBS, the previous transaction is shown unnecessarily

b.      The BPM cannot able to see the transaction ID for some transactions . Due to this the BPM gets confused that whether the concerned transaction is completed successfully or not.

c.       The BPM cannot able to work in CBS even when the tower is around 12-17 points

d.      While taking the reports taken in CBS at the end of day , some transactions are not reflected. Which in turn makes the BPM confused whether the concerned transaction have been updated/accounted in FINACLE server or not. 

e.      The minimum balance to open an SSA account is Rs.250 as per the latest SB order. But in device the account can be opened with only Rs.1000 [As per old order]. The same may please be updated such that new SSA account can be opened with a balance of Rs.250/- itself.

f.        Whenever the Account no. entered, the BPM has to make too many attempts due to hanging issue. Sometimes the last entered acc. No is coming unnecessarily.

g.      SS is not coming while performing SB Withdrawal.

h.      At the end of day, the POSB transactions are not completely reflected in reports which in turn affect the accounting in BO daily account.

i.        It will be good if the BPM herself/himself can close all the accounts in device itself.

II.PLI

a.      In Some BOs, the BPM can perform the RPLI Transactions only for about 5 / 7 days per month. On remaining days they are not able to collect the RPLI premium.

b.      Since the stopgaps/Substitutes are not able to access the PLI app, the RPLI collection of the concerned BO is very much affected and the statistics of the BO too.

c.       At the end of day, the RPLI collection is not completely reflected in reports which in turn affect the accounting in BO daily account.

d.      It will be good if the other options like new proposal, RPLI payments are enabled in the device for the concerned BPM.

III.DELAPP

a.      While opening BAG, the device frequently hangs

b.      The direct window delivery option is working only for the already returned [Beat] articles. It will be better to update the window delivery article without taking non delivery remarks.

c.       After Closing the bag, the BAG no. is not printed in the BAG manifest list properly and gets delayed most of the time.

d.      After closing the bag, the device hangs on sometime.

e.      Most of the days, the BO Bag is not getting opened. Sometimes the BO bag is not able open even after one week period. This issue prevails even after raising the ticket in the SD

f.        Those articles for which already attempts have been for delivery for 2 days[intimation served cases] need not to be invoiced to the MD again. But the device is instructing the BPMs to invoice all the deposit articles daily. This needs to be taken care of, such that the 2^nd intimation served articles may not be insisted for invoicing on subsequent days[Unless the BPM/MD wishes].

g.      After the option ‘DOWNLOAD FILES’ have arrived through new version, the bag opening is getting more delayed and complicated.

h.      While taking returns, there are 10 articles per page. When the BPM takes returns one article in 2^nd or 3^rd  or 4^th  page, the BPM has to switch from page 1 to the concerned page [last returns taken page]. It will be better if all the articles is shown in a single page.

i.        Provision should be there to change the returns [deliver/non delivery status] of accountable mails.

j.        Most of the times, the Emos shown/updated as paid in RICT Device are not reflected in the Daily Account [SAP] of concerned BOs.

k.      The COD paid and updated in the RICT device is not properly reflecting the Daily Account [SAP] of concerned BOs.

IV.DEMOBOOKING

a.      While Booking bulk articles wrt RL/RP/SPA/emo , the BPM have to enter the from address [which is common for a set of articles] repeatedly for each and every article which is very time consuming one. Hence provision to save the address part [most frequently used] iwrt both the Sender / receiver address while booking the above items

b.      One error “WAIT WORK” is frequently coming in DEMOBOOKING app which slows down the functioning of the DEVICE

c.        It will be better if the CBS/PLI transactions gets automatically updated in Device cash balance and BODA instead of using CBS/PLI Interim tool

d.      The tariff of Speed post Booking is wrongly[excess] showing in some BO Devices

e.      No written order received to book RL/SP/RP through cash mode

f.        Whether the Cash booked article will be taken into account w.r.t statistics of concerned BO.

g.      What all are the preliminary receipts that need to be continued even after DARPAN CSI Roll out and which receipt need to be given  to customer [Either Manual or device generated] 

h.      While Booking RLAD , the AD option [Checkbox] was not able selected quickly and it takes some repeated attempts and more time. This practice consumes too much time and in turn the BPM finds very difficult to book articles in bulk.

i.        The VPMO booked in the RICT device is not getting updated in the Daily Account [SAP] of concerned BOs.

General  issues / Suggestions / requests

a.      Biometric of the substitutes of all the BOs may be collected as soon as possible. And it will be better to have minimum 2 substitutes for each BO.

b.      Whenever the device get hang, it gets overheated.

c.       Whenever the device gets hang on, the BPM has none other option to close the concerned application .The BPM have to switch off the device and again ON the device which is time consuming.

d.      After DARPAN-CSI migration the BPM need to work for 8 hours instead of 5 hours due to the network/synch/server/Bag opening issues.

e.      Paper roll supply is not enough

f.        The ‘.’ Dot symbol  is not able to be entered in some devices even after checking the function/shift keys

g.      The SOLAR Panel which was supplied long back was not yet installed.

h.      Need external antenna to increase the network strength of the device.

i.        Not able to take pay slip for any BO

j.        Not able to apply leave for any GDS in BO using the APPLY LEAVE option in DEMOBOOKING app.

k.      It is not yet clarified that whether to continue the manual PR receipts wrt Booking of RL/SPA/RP/EMO and collecting RPLI in addition to the device generated receipt.

l.        There is no option for  either the Concerned AO or the concerned SDH to verify/cross check  the RICT device transactions like Booking of RL/RP/SPA/EMO  in their offices [AO or O/o SDH]

m.    There are so many pending cases with negative balance issues due to the sync problem with the RICT device and Server.

They can work more better and efficient if the above said issues /suggestions  /requests are considered by the department.

Hence necessary action may please be taken at Directorate level for the smooth functioning of the BOs.           

Thanking you.

Yours faithfully,

N.Karthikeyan,

Divisional Secretary.

Copy to:

1. Com. R.N.Parashar, General Secretary, AIPEU, Group ’C’,2151/1, New Patel Road, New Delhi – 110 008.

2. Com. A.Veeramani,Circle Secretary, AIPEU – Group ‘C’, Tamilnadu Circle , Anna Road HO, Chennai – 600 002

3. Com. R.Danraj, Circle Secretary, AIPEU – GDS, Nannilam, Thiruvarur – 610 105.

4. Com. N.Sadhasivam, Circle Vice President, AIPEU – GDS, Tamilnadu

GDSMD, Ingur BO, Perundurai  - 638 052.

தோழமையுடன்,

ஈரோடு NFPE P3.