National Federation of Postal Employees
1st Floor North Avenue Post Office Building, New Delhi-110 001
Phone: 011.23092771 e-mail: nfpehq@gmail.com
Mob: 9868819295/9810853981 website: http://www.nfpe.blogspot.com
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No.PF-35/CBS/2016 Dated : 18th February,2016
To
Sh. Ravi Shankar Prasad
Hon’ble Minister
Communication & IT
Sub:
Miseries and untold sufferings faced by the staff in CBS &CIS
rolled out offices throughout the nation – Immediate and personal
intervention requested to rein in the situation.
Respected Sir,
In
continuation of this Federation’s letter of even no. dated 20.1.2016 ,
we submit the following additional issues for immediate settlement in
order to avoid chaos and stalemate in the service in the near future due
to the hasty migration of CBS & CIS.
(i) Whenever
migration takes place, Finacle becomes abnormally slow and every single
transactions take too long and the customer at the counter gets
irritated and become Quarrelsome. If this lacuna is not rectified at the
earliest, it is prone to invite undue displeasure of customers and
endanger our customer base.
(ii) Similarly
ATM transactions are irritating the customers. In many occasions, cash
is not dispensed out of APM while transactions occur and amount is
debited from their account. Such scenario occurs in other banks ATM
also, but reversal transactions are done within a day or two. Whereas in
Finacle, it takes weeks together that too, after several mails from
R.O. & C.O.
(iii) The
Finacle software being used in post offices are based on universal
banking solutions and not universal Postal solutions. We have not heard
about single handed banks, whereas 60% of Post office in India are now
functioning in single handed status only. The SPMs of single handed
offices have to work is operator ID and then come out. Again he should
log on with supervisor ID for a single transaction which not only
consumes a lot of time but also irritate the public who are standing in
queue.
(iv) Some
of the office accounts like 339 (used for BOs) and 340 (used for
issuing cheques) can be misused to fund any ones account with crores and
crores of rupees as there is no maximum ceiling for our SB accounts as
one date.
(v) For
example, CXFER can be used to fund one’s near and dear accounts in
which teller cash will not get raised and simultaneously one can take
withdrawals from other SOL (CBS offices) Kashmir to Kannyakumari as
there is no cap on other SOL (Service outlet) withdrawal prescribed by
the Postal department.
(vi) It
is opt to bring to your kind notice that some of the banking giants
like SBI, ICICI etc. are leveraging services charges for other branch
withdrawals and deposits other than through their cash vending machines
like ATMs etc.
(vii) In
the case of single handed offices, both the operator and supervisor
remain the same, there are chances of fraud and misappropriation of
money and falsification of records. For example, a single handed SPM can
take print outs at any point of time and then he can amount the same in
his account by using SB CASH and thereafter he can use ‘CXFER’ to fund
some one’s account in which teller cash will not get raised. It is not
in practice or practicable that the SBCO officials are tallying the
Finacle balance of a particular SOL (branch/office) with their S.O.
account.
(viii) Thereafter,
it is suggested that there should be a cap on other SOL withdrawals
both in terms of maximum amount and number and customers who wish to use
other SOL should be given a SB ID and that request should be given by
them at the time of opening the accounts.
(ix) This
is the serious problem which has not been attended so far by the
department that most of the deputations to single handed offices are
ordered without changing the SOL ID of the deputation incumbent and
Single handed SPMs are forced to giver USER ID and Password to the
deputed officials in order to avail of their leave, training etc. and
also to avoid unnecessary public complaint in their officers which is
against the DOPT orders as there is no secrecy in passwords. This issue
has not been resolved. There is every chance for the miscreants to
misuse the USER ID of other in different computers and defrauding the
Government money. At later stage, forgetting the smooth functioning in
the absence of no arrangement, the poor innocent official will be
proceeded under the contributory negligence factor. This must be set
right forthwith.
(x) Interest
on loan could not be accounted in Finacle Software in the case of loan
accounts in which loan amount paid off completely prior to migration
period and interest on loan is still pending in the loan account in post
migration period. There is scope of defrauding the funds by the
fraudulent people by misusing the provision.
(xi) In
short the Postal Department is working for the vendors and not for its
own. Despite ‘Sifi’ has not provided the required speed and service
deteriorated, there is no penal action taken against them and the staff
alone is being harassed. Some of the issues like SSA LOT are not coming
in HFINRPT menu i.e the report menu and the staff are using indirect
methods to get the LOT and till now the Department has not taken any
efforts to get the work done from our vendor. The need for torturing the
Postal officials for the benefits of vendors is best known to the
Postal Department.
The above are only the tips of ice berg. There are many more issues
confronting the service and customers, have not been solved so far. The
twenty issues which requires urgent attention in our earlier letter,
have not yet been addressed by the Department. Whereas it is extending
the migration of offices without providing necessary bandwidth, Computer
peripheral etc. unless necessary peripherals are supplied and
available, how can it be implanted smoothly in the Postal Department. We
request the Hon’ble Minister once again to intervene in this regard.
Further we are submitting below the problems being faced at Post
offices after the migration and the solution also in a table for the
immediate action by the Hon’ble Minister of communication by directly to
department to settle all these issues as if fire at the top of the
roof.
Description
|
Problem faced
|
Solution needed
| |
Login Issues
1. User Already Logged in
2. User has exceeded three attempts. User ID is locked
|
Most
of the time due to frequent disconnection of Internet connectivity and
during the delayed process in SERVER these two issues are being faced.
(1)
the user either supervisor or System Admin should use the Menu CSAC.
But when Super faces same situation and if System Admin is not in a
position to attend the case, CPC to be called to rectify the Issue.
(which is always busy and the issue with CPC is dealt later)
|
1.It
is stated by INFOSYS that the SACKING the user already logged in will
be reset within 5 minutes but it is not happening so. HENCE REQUESTED TO
WIPE OUT THIS SCENARIO.(IN MCAMISH SOFTWARE NOSUCH ALREADY LOGGED IN
ISSUE)
2.
Though there cannot be any compromise on security the unlocking
facility to be given to Divisional level SPOC and System Admin.
| |
List of Transactions SSA
|
There
is no provision till date to view or print SSA LOT. At present we use
HFTI menu (using Sub ledger 30042) to print a list of particulars of
transactions alone without any Total. Users physically arrive the Total
with ref to vouchers.
|
Menu for SSA LOT is needed.
| |
MIS Reports
There are two servers
1. Production
Server and MIS Server. Production Server is one where the daily day
transactions are stored and where the LOT for the current day alone can
be taken.
2. MIS Server is utilized for taking all reports for the older period other than the current day.
|
Most of the cases the MIS URL says “the page is under maintenance “
Or the BOD (day Begin is much older the Current day). Hence the LOTs could not be printed for the previous day
|
Maintenance of MIS server with the current BOD.
| |
Training Server
|
The
BOD of the Training Server is 26122014 and so for the training server
is not reset to current date. The training is limited to certain extend
and full-fledged training could not be imparted
|
The training server should be reset with current date by deleting all older data that have been stored over two years.
| |
SIFY ISSUES:-
Toll free numbers
|
The
issues faced like network down, Modem Failure, Tower issues, we used to
call Toll Free number. Now the same cannot be used as the AGREEMENT
Period is over. In case of any issues with sify we have to send a
email/lodge a complaint in SIFY PORTAL which may not be possible as
network is down.
|
Requested to restore TOLL FREE NUMBERS.
| |
Monitoring by SIFY
During
the initial period the important locations (WEGs) where monitored by
SIFY. In case of any downs in primary (BSNL) or secondary (sify)link
SUO MOTTO action was taken by sify .
|
Now the monitoring is not done by SIFY. The PO should send a email/ use the web portal to lodge a complaint
|
SIFY should monitor the functioning / Down condition of sites and should take SUO MOTTO action.
| |
Bandwidth
The minimum bandwidth is 128kbps (NSP II) and maximum is 256 kbps for C and B class offices.
256 and 512 for other class other than HOs .
|
Except HOs all other smaller units are suffering due to low bandwidth.
|
To be enhanced to 512 at C and B class level.
To be enhanced up to 1 MBPS for units for rest of the units other than HPOs.
| |
Supply of BIO METRIC devices.
|
To enhance more security
| ||
Cutoff date for updating
Past premium postings introduced in Mc Camish.
|
PLI dte. lr. Dt.9.2.16 says that.csv files will no longer be available after 15.03.2016, while BOs are allowed to
accept premiums and there is large no. of non migration exists.
|
No cutoff date should be fixed, till 100% migration of NIC data to 'CIS' is confirmed.
Migrations were made in a hasty manner, to satisfy the higher officers,
resulting in heavy non postings. Further, BOs are permitted to accept
premiums anywhere, which could not be posted again, if cutoff date is
fixed. Despite of these, if cutoff date is fixed, responsibility will be
fixed on poor ground level officials for wrong/ short payments.
| |
Once
again we request your honour to kindly intervene and save the Postal
service by stopping the speedy migration. We are not against
modernization. CBS & CIS we are praying that all the loopholes,
problems in the existing software be rectified and let it be user
friendly before the expansion of CBS. All the issues narrated above may
please be considered and attended.
With profound regards,
Yours sincerely,
(R. N. Parashar)
Secretary General.
Copy to: The Secretary (Posts) Dak Bhawan, New Delhi
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